/** * REST API: WP_REST_Comments_Controller class * * @package WordPress * @subpackage REST_API * @since 4.7.0 */ /** * Core controller used to access comments via the REST API. * * @since 4.7.0 * * @see WP_REST_Controller */ class WP_REST_Comments_Controller extends WP_REST_Controller { /** * Instance of a comment meta fields object. * * @since 4.7.0 * @var WP_REST_Comment_Meta_Fields */ protected $meta; /** * Constructor. * * @since 4.7.0 */ public function __construct() { $this->namespace = 'wp/v2'; $this->rest_base = 'comments'; $this->meta = new WP_REST_Comment_Meta_Fields(); } /** * Registers the routes for comments. * * @since 4.7.0 * * @see register_rest_route() */ public function register_routes() { register_rest_route( $this->namespace, '/' . $this->rest_base, array( array( 'methods' => WP_REST_Server::READABLE, 'callback' => array( $this, 'get_items' ), 'permission_callback' => array( $this, 'get_items_permissions_check' ), 'args' => $this->get_collection_params(), ), array( 'methods' => WP_REST_Server::CREATABLE, 'callback' => array( $this, 'create_item' ), 'permission_callback' => array( $this, 'create_item_permissions_check' ), 'args' => $this->get_endpoint_args_for_item_schema( WP_REST_Server::CREATABLE ), ), 'schema' => array( $this, 'get_public_item_schema' ), ) ); register_rest_route( $this->namespace, '/' . $this->rest_base . '/(?P[\d]+)', array( 'args' => array( 'id' => array( 'description' => __( 'Unique identifier for the comment.' ), 'type' => 'integer', ), ), array( 'methods' => WP_REST_Server::READABLE, 'callback' => array( $this, 'get_item' ), 'permission_callback' => array( $this, 'get_item_permissions_check' ), 'args' => array( 'context' => $this->get_context_param( array( 'default' => 'view' ) ), 'password' => array( 'description' => __( 'The password for the parent post of the comment (if the post is password protected).' ), 'type' => 'string', ), ), ), array( 'methods' => WP_REST_Server::EDITABLE, 'callback' => array( $this, 'update_item' ), 'permission_callback' => array( $this, 'update_item_permissions_check' ), 'args' => $this->get_endpoint_args_for_item_schema( WP_REST_Server::EDITABLE ), ), array( 'methods' => WP_REST_Server::DELETABLE, 'callback' => array( $this, 'delete_item' ), 'permission_callback' => array( $this, 'delete_item_permissions_check' ), 'args' => array( 'force' => array( 'type' => 'boolean', 'default' => false, 'description' => __( 'Whether to bypass Trash and force deletion.' ), ), 'password' => array( 'description' => __( 'The password for the parent post of the comment (if the post is password protected).' ), 'type' => 'string', ), ), ), 'schema' => array( $this, 'get_public_item_schema' ), ) ); } /** * Checks if a given request has access to read comments. * * @since 4.7.0 * * @param WP_REST_Request $request Full details about the request. * @return true|WP_Error True if the request has read access, error object otherwise. */ public function get_items_permissions_check( $request ) { if ( ! empty( $request['post'] ) ) { foreach ( (array) $request['post'] as $post_id ) { $post = get_post( $post_id ); if ( ! empty( $post_id ) && $post && ! $this->check_read_post_permission( $post, $request ) ) { return new WP_Error( 'rest_cannot_read_post', __( 'Sorry, you are not allowed to read the post for this comment.' ), array( 'status' => rest_authorization_required_code() ) ); } elseif ( 0 === $post_id && ! current_user_can( 'moderate_comments' ) ) { return new WP_Error( 'rest_cannot_read', __( 'Sorry, you are not allowed to read comments without a post.' ), array( 'status' => rest_authorization_required_code() ) ); } } } if ( ! empty( $request['context'] ) && 'edit' === $request['context'] && ! current_user_can( 'moderate_comments' ) ) { return new WP_Error( 'rest_forbidden_context', __( 'Sorry, you are not allowed to edit comments.' ), array( 'status' => rest_authorization_required_code() ) ); } if ( ! current_user_can( 'edit_posts' ) ) { $protected_params = array( 'author', 'author_exclude', 'author_email', 'type', 'status' ); $forbidden_params = array(); foreach ( $protected_params as $param ) { if ( 'status' === $param ) { if ( 'approve' !== $request[ $param ] ) { $forbidden_params[] = $param; } } elseif ( 'type' === $param ) { if ( 'comment' !== $request[ $param ] ) { $forbidden_params[] = $param; } } elseif ( ! empty( $request[ $param ] ) ) { $forbidden_params[] = $param; } } if ( ! empty( $forbidden_params ) ) { return new WP_Error( 'rest_forbidden_param', /* translators: %s: List of forbidden parameters. */ sprintf( __( 'Query parameter not permitted: %s' ), implode( ', ', $forbidden_params ) ), array( 'status' => rest_authorization_required_code() ) ); } } return true; } /** * Retrieves a list of comment items. * * @since 4.7.0 * * @param WP_REST_Request $request Full details about the request. * @return WP_REST_Response|WP_Error Response object on success, or error object on failure. */ public function get_items( $request ) { // Retrieve the list of registered collection query parameters. $registered = $this->get_collection_params(); /* * This array defines mappings between public API query parameters whose * values are accepted as-passed, and their internal WP_Query parameter * name equivalents (some are the same). Only values which are also * present in $registered will be set. */ $parameter_mappings = array( 'author' => 'author__in', 'author_email' => 'author_email', 'author_exclude' => 'author__not_in', 'exclude' => 'comment__not_in', 'include' => 'comment__in', 'offset' => 'offset', 'order' => 'order', 'parent' => 'parent__in', 'parent_exclude' => 'parent__not_in', 'per_page' => 'number', 'post' => 'post__in', 'search' => 'search', 'status' => 'status', 'type' => 'type', ); $prepared_args = array(); /* * For each known parameter which is both registered and present in the request, * set the parameter's value on the query $prepared_args. */ foreach ( $parameter_mappings as $api_param => $wp_param ) { if ( isset( $registered[ $api_param ], $request[ $api_param ] ) ) { $prepared_args[ $wp_param ] = $request[ $api_param ]; } } // Ensure certain parameter values default to empty strings. foreach ( array( 'author_email', 'search' ) as $param ) { if ( ! isset( $prepared_args[ $param ] ) ) { $prepared_args[ $param ] = ''; } } if ( isset( $registered['orderby'] ) ) { $prepared_args['orderby'] = $this->normalize_query_param( $request['orderby'] ); } $prepared_args['no_found_rows'] = false; $prepared_args['update_comment_post_cache'] = true; $prepared_args['date_query'] = array(); // Set before into date query. Date query must be specified as an array of an array. if ( isset( $registered['before'], $request['before'] ) ) { $prepared_args['date_query'][0]['before'] = $request['before']; } // Set after into date query. Date query must be specified as an array of an array. if ( isset( $registered['after'], $request['after'] ) ) { $prepared_args['date_query'][0]['after'] = $request['after']; } if ( isset( $registered['page'] ) && empty( $request['offset'] ) ) { $prepared_args['offset'] = $prepared_args['number'] * ( absint( $request['page'] ) - 1 ); } /** * Filters WP_Comment_Query arguments when querying comments via the REST API. * * @since 4.7.0 * * @link https://developer.wordpress.org/reference/classes/wp_comment_query/ * * @param array $prepared_args Array of arguments for WP_Comment_Query. * @param WP_REST_Request $request The REST API request. */ $prepared_args = apply_filters( 'rest_comment_query', $prepared_args, $request ); $query = new WP_Comment_Query(); $query_result = $query->query( $prepared_args ); $comments = array(); foreach ( $query_result as $comment ) { if ( ! $this->check_read_permission( $comment, $request ) ) { continue; } $data = $this->prepare_item_for_response( $comment, $request ); $comments[] = $this->prepare_response_for_collection( $data ); } $total_comments = (int) $query->found_comments; $max_pages = (int) $query->max_num_pages; if ( $total_comments < 1 ) { // Out-of-bounds, run the query again without LIMIT for total count. unset( $prepared_args['number'], $prepared_args['offset'] ); $query = new WP_Comment_Query(); $prepared_args['count'] = true; $prepared_args['orderby'] = 'none'; $total_comments = $query->query( $prepared_args ); $max_pages = (int) ceil( $total_comments / $request['per_page'] ); } $response = rest_ensure_response( $comments ); $response->header( 'X-WP-Total', $total_comments ); $response->header( 'X-WP-TotalPages', $max_pages ); $base = add_query_arg( urlencode_deep( $request->get_query_params() ), rest_url( sprintf( '%s/%s', $this->namespace, $this->rest_base ) ) ); if ( $request['page'] > 1 ) { $prev_page = $request['page'] - 1; if ( $prev_page > $max_pages ) { $prev_page = $max_pages; } $prev_link = add_query_arg( 'page', $prev_page, $base ); $response->link_header( 'prev', $prev_link ); } if ( $max_pages > $request['page'] ) { $next_page = $request['page'] + 1; $next_link = add_query_arg( 'page', $next_page, $base ); $response->link_header( 'next', $next_link ); } return $response; } /** * Get the comment, if the ID is valid. * * @since 4.7.2 * * @param int $id Supplied ID. * @return WP_Comment|WP_Error Comment object if ID is valid, WP_Error otherwise. */ protected function get_comment( $id ) { $error = new WP_Error( 'rest_comment_invalid_id', __( 'Invalid comment ID.' ), array( 'status' => 404 ) ); if ( (int) $id <= 0 ) { return $error; } $id = (int) $id; $comment = get_comment( $id ); if ( empty( $comment ) ) { return $error; } if ( ! empty( $comment->comment_post_ID ) ) { $post = get_post( (int) $comment->comment_post_ID ); if ( empty( $post ) ) { return new WP_Error( 'rest_post_invalid_id', __( 'Invalid post ID.' ), array( 'status' => 404 ) ); } } return $comment; } /** * Checks if a given request has access to read the comment. * * @since 4.7.0 * * @param WP_REST_Request $request Full details about the request. * @return true|WP_Error True if the request has read access for the item, error object otherwise. */ public function get_item_permissions_check( $request ) { $comment = $this->get_comment( $request['id'] ); if ( is_wp_error( $comment ) ) { return $comment; } if ( ! empty( $request['context'] ) && 'edit' === $request['context'] && ! current_user_can( 'moderate_comments' ) ) { return new WP_Error( 'rest_forbidden_context', __( 'Sorry, you are not allowed to edit comments.' ), array( 'status' => rest_authorization_required_code() ) ); } $post = get_post( $comment->comment_post_ID ); if ( ! $this->check_read_permission( $comment, $request ) ) { return new WP_Error( 'rest_cannot_read', __( 'Sorry, you are not allowed to read this comment.' ), array( 'status' => rest_authorization_required_code() ) ); } if ( $post && ! $this->check_read_post_permission( $post, $request ) ) { return new WP_Error( 'rest_cannot_read_post', __( 'Sorry, you are not allowed to read the post for this comment.' ), array( 'status' => rest_authorization_required_code() ) ); } return true; } /** * Retrieves a comment. * * @since 4.7.0 * * @param WP_REST_Request $request Full details about the request. * @return WP_REST_Response|WP_Error Response object on success, or error object on failure. */ public function get_item( $request ) { $comment = $this->get_comment( $request['id'] ); if ( is_wp_error( $comment ) ) { return $comment; } $data = $this->prepare_item_for_response( $comment, $request ); $response = rest_ensure_response( $data ); return $response; } /** * Checks if a given request has access to create a comment. * * @since 4.7.0 * * @param WP_REST_Request $request Full details about the request. * @return true|WP_Error True if the request has access to create items, error object otherwise. */ public function create_item_permissions_check( $request ) { if ( ! is_user_logged_in() ) { if ( get_option( 'comment_registration' ) ) { return new WP_Error( 'rest_comment_login_required', __( 'Sorry, you must be logged in to comment.' ), array( 'status' => 401 ) ); } /** * Filters whether comments can be created via the REST API without authentication. * * Enables creating comments for anonymous users. * * @since 4.7.0 * * @param bool $allow_anonymous Whether to allow anonymous comments to * be created. Default `false`. * @param WP_REST_Request $request Request used to generate the * response. */ $allow_anonymous = apply_filters( 'rest_allow_anonymous_comments', false, $request ); if ( ! $allow_anonymous ) { return new WP_Error( 'rest_comment_login_required', __( 'Sorry, you must be logged in to comment.' ), array( 'status' => 401 ) ); } } // Limit who can set comment `author`, `author_ip` or `status` to anything other than the default. if ( isset( $request['author'] ) && get_current_user_id() !== $request['author'] && ! current_user_can( 'moderate_comments' ) ) { return new WP_Error( 'rest_comment_invalid_author', /* translators: %s: Request parameter. */ sprintf( __( "Sorry, you are not allowed to edit '%s' for comments." ), 'author' ), array( 'status' => rest_authorization_required_code() ) ); } if ( isset( $request['author_ip'] ) && ! current_user_can( 'moderate_comments' ) ) { if ( empty( $_SERVER['REMOTE_ADDR'] ) || $request['author_ip'] !== $_SERVER['REMOTE_ADDR'] ) { return new WP_Error( 'rest_comment_invalid_author_ip', /* translators: %s: Request parameter. */ sprintf( __( "Sorry, you are not allowed to edit '%s' for comments." ), 'author_ip' ), array( 'status' => rest_authorization_required_code() ) ); } } if ( isset( $request['status'] ) && ! current_user_can( 'moderate_comments' ) ) { return new WP_Error( 'rest_comment_invalid_status', /* translators: %s: Request parameter. */ sprintf( __( "Sorry, you are not allowed to edit '%s' for comments." ), 'status' ), array( 'status' => rest_authorization_required_code() ) ); } if ( empty( $request['post'] ) ) { return new WP_Error( 'rest_comment_invalid_post_id', __( 'Sorry, you are not allowed to create this comment without a post.' ), array( 'status' => 403 ) ); } $post = get_post( (int) $request['post'] ); if ( ! $post ) { return new WP_Error( 'rest_comment_invalid_post_id', __( 'Sorry, you are not allowed to create this comment without a post.' ), array( 'status' => 403 ) ); } if ( 'draft' === $post->post_status ) { return new WP_Error( 'rest_comment_draft_post', __( 'Sorry, you are not allowed to create a comment on this post.' ), array( 'status' => 403 ) ); } if ( 'trash' === $post->post_status ) { return new WP_Error( 'rest_comment_trash_post', __( 'Sorry, you are not allowed to create a comment on this post.' ), array( 'status' => 403 ) ); } if ( ! $this->check_read_post_permission( $post, $request ) ) { return new WP_Error( 'rest_cannot_read_post', __( 'Sorry, you are not allowed to read the post for this comment.' ), array( 'status' => rest_authorization_required_code() ) ); } if ( ! comments_open( $post->ID ) ) { return new WP_Error( 'rest_comment_closed', __( 'Sorry, comments are closed for this item.' ), array( 'status' => 403 ) ); } return true; } /** * Creates a comment. * * @since 4.7.0 * * @param WP_REST_Request $request Full details about the request. * @return WP_REST_Response|WP_Error Response object on success, or error object on failure. */ public function create_item( $request ) { if ( ! empty( $request['id'] ) ) { return new WP_Error( 'rest_comment_exists', __( 'Cannot create existing comment.' ), array( 'status' => 400 ) ); } // Do not allow comments to be created with a non-default type. if ( ! empty( $request['type'] ) && 'comment' !== $request['type'] ) { return new WP_Error( 'rest_invalid_comment_type', __( 'Cannot create a comment with that type.' ), array( 'status' => 400 ) ); } $prepared_comment = $this->prepare_item_for_database( $request ); if ( is_wp_error( $prepared_comment ) ) { return $prepared_comment; } $prepared_comment['comment_type'] = 'comment'; if ( ! isset( $prepared_comment['comment_content'] ) ) { $prepared_comment['comment_content'] = ''; } if ( ! $this->check_is_comment_content_allowed( $prepared_comment ) ) { return new WP_Error( 'rest_comment_content_invalid', __( 'Invalid comment content.' ), array( 'status' => 400 ) ); } // Setting remaining values before wp_insert_comment so we can use wp_allow_comment(). if ( ! isset( $prepared_comment['comment_date_gmt'] ) ) { $prepared_comment['comment_date_gmt'] = current_time( 'mysql', true ); } // Set author data if the user's logged in. $missing_author = empty( $prepared_comment['user_id'] ) && empty( $prepared_comment['comment_author'] ) && empty( $prepared_comment['comment_author_email'] ) && empty( $prepared_comment['comment_author_url'] ); if ( is_user_logged_in() && $missing_author ) { $user = wp_get_current_user(); $prepared_comment['user_id'] = $user->ID; $prepared_comment['comment_author'] = $user->display_name; $prepared_comment['comment_author_email'] = $user->user_email; $prepared_comment['comment_author_url'] = $user->user_url; } // Honor the discussion setting that requires a name and email address of the comment author. if ( get_option( 'require_name_email' ) ) { if ( empty( $prepared_comment['comment_author'] ) || empty( $prepared_comment['comment_author_email'] ) ) { return new WP_Error( 'rest_comment_author_data_required', __( 'Creating a comment requires valid author name and email values.' ), array( 'status' => 400 ) ); } } if ( ! isset( $prepared_comment['comment_author_email'] ) ) { $prepared_comment['comment_author_email'] = ''; } if ( ! isset( $prepared_comment['comment_author_url'] ) ) { $prepared_comment['comment_author_url'] = ''; } if ( ! isset( $prepared_comment['comment_agent'] ) ) { $prepared_comment['comment_agent'] = ''; } $check_comment_lengths = wp_check_comment_data_max_lengths( $prepared_comment ); if ( is_wp_error( $check_comment_lengths ) ) { $error_code = $check_comment_lengths->get_error_code(); return new WP_Error( $error_code, __( 'Comment field exceeds maximum length allowed.' ), array( 'status' => 400 ) ); } $prepared_comment['comment_approved'] = wp_allow_comment( $prepared_comment, true ); if ( is_wp_error( $prepared_comment['comment_approved'] ) ) { $error_code = $prepared_comment['comment_approved']->get_error_code(); $error_message = $prepared_comment['comment_approved']->get_error_message(); if ( 'comment_duplicate' === $error_code ) { return new WP_Error( $error_code, $error_message, array( 'status' => 409 ) ); } if ( 'comment_flood' === $error_code ) { return new WP_Error( $error_code, $error_message, array( 'status' => 400 ) ); } return $prepared_comment['comment_approved']; } /** * Filters a comment before it is inserted via the REST API. * * Allows modification of the comment right before it is inserted via wp_insert_comment(). * Returning a WP_Error value from the filter will short-circuit insertion and allow * skipping further processing. * * @since 4.7.0 * @since 4.8.0 `$prepared_comment` can now be a WP_Error to short-circuit insertion. * * @param array|WP_Error $prepared_comment The prepared comment data for wp_insert_comment(). * @param WP_REST_Request $request Request used to insert the comment. */ $prepared_comment = apply_filters( 'rest_pre_insert_comment', $prepared_comment, $request ); if ( is_wp_error( $prepared_comment ) ) { return $prepared_comment; } $comment_id = wp_insert_comment( wp_filter_comment( wp_slash( (array) $prepared_comment ) ) ); if ( ! $comment_id ) { return new WP_Error( 'rest_comment_failed_create', __( 'Creating comment failed.' ), array( 'status' => 500 ) ); } if ( isset( $request['status'] ) ) { $this->handle_status_param( $request['status'], $comment_id ); } $comment = get_comment( $comment_id ); /** * Fires after a comment is created or updated via the REST API. * * @since 4.7.0 * * @param WP_Comment $comment Inserted or updated comment object. * @param WP_REST_Request $request Request object. * @param bool $creating True when creating a comment, false * when updating. */ do_action( 'rest_insert_comment', $comment, $request, true ); $schema = $this->get_item_schema(); if ( ! empty( $schema['properties']['meta'] ) && isset( $request['meta'] ) ) { $meta_update = $this->meta->update_value( $request['meta'], $comment_id ); if ( is_wp_error( $meta_update ) ) { return $meta_update; } } $fields_update = $this->update_additional_fields_for_object( $comment, $request ); if ( is_wp_error( $fields_update ) ) { return $fields_update; } $context = current_user_can( 'moderate_comments' ) ? 'edit' : 'view'; $request->set_param( 'context', $context ); /** * Fires completely after a comment is created or updated via the REST API. * * @since 5.0.0 * * @param WP_Comment $comment Inserted or updated comment object. * @param WP_REST_Request $request Request object. * @param bool $creating True when creating a comment, false * when updating. */ do_action( 'rest_after_insert_comment', $comment, $request, true ); $response = $this->prepare_item_for_response( $comment, $request ); $response = rest_ensure_response( $response ); $response->set_status( 201 ); $response->header( 'Location', rest_url( sprintf( '%s/%s/%d', $this->namespace, $this->rest_base, $comment_id ) ) ); return $response; } /** * Checks if a given REST request has access to update a comment. * * @since 4.7.0 * * @param WP_REST_Request $request Full details about the request. * @return true|WP_Error True if the request has access to update the item, error object otherwise. */ public function update_item_permissions_check( $request ) { $comment = $this->get_comment( $request['id'] ); if ( is_wp_error( $comment ) ) { return $comment; } if ( ! $this->check_edit_permission( $comment ) ) { return new WP_Error( 'rest_cannot_edit', __( 'Sorry, you are not allowed to edit this comment.' ), array( 'status' => rest_authorization_required_code() ) ); } return true; } /** * Updates a comment. * * @since 4.7.0 * * @param WP_REST_Request $request Full details about the request. * @return WP_REST_Response|WP_Error Response object on success, or error object on failure. */ public function update_item( $request ) { $comment = $this->get_comment( $request['id'] ); if ( is_wp_error( $comment ) ) { return $comment; } $id = $comment->comment_ID; if ( isset( $request['type'] ) && get_comment_type( $id ) !== $request['type'] ) { return new WP_Error( 'rest_comment_invalid_type', __( 'Sorry, you are not allowed to change the comment type.' ), array( 'status' => 404 ) ); } $prepared_args = $this->prepare_item_for_database( $request ); if ( is_wp_error( $prepared_args ) ) { return $prepared_args; } if ( ! empty( $prepared_args['comment_post_ID'] ) ) { $post = get_post( $prepared_args['comment_post_ID'] ); if ( empty( $post ) ) { return new WP_Error( 'rest_comment_invalid_post_id', __( 'Invalid post ID.' ), array( 'status' => 403 ) ); } } if ( empty( $prepared_args ) && isset( $request['status'] ) ) { // Only the comment status is being changed. $change = $this->handle_status_param( $request['status'], $id ); if ( ! $change ) { return new WP_Error( 'rest_comment_failed_edit', __( 'Updating comment status failed.' ), array( 'status' => 500 ) ); } } elseif ( ! empty( $prepared_args ) ) { if ( is_wp_error( $prepared_args ) ) { return $prepared_args; } if ( isset( $prepared_args['comment_content'] ) && empty( $prepared_args['comment_content'] ) ) { return new WP_Error( 'rest_comment_content_invalid', __( 'Invalid comment content.' ), array( 'status' => 400 ) ); } $prepared_args['comment_ID'] = $id; $check_comment_lengths = wp_check_comment_data_max_lengths( $prepared_args ); if ( is_wp_error( $check_comment_lengths ) ) { $error_code = $check_comment_lengths->get_error_code(); return new WP_Error( $error_code, __( 'Comment field exceeds maximum length allowed.' ), array( 'status' => 400 ) ); } $updated = wp_update_comment( wp_slash( (array) $prepared_args ), true ); if ( is_wp_error( $updated ) ) { return new WP_Error( 'rest_comment_failed_edit', __( 'Updating comment failed.' ), array( 'status' => 500 ) ); } if ( isset( $request['status'] ) ) { $this->handle_status_param( $request['status'], $id ); } } $comment = get_comment( $id ); /** This action is documented in wp-includes/rest-api/endpoints/class-wp-rest-comments-controller.php */ do_action( 'rest_insert_comment', $comment, $request, false ); $schema = $this->get_item_schema(); if ( ! empty( $schema['properties']['meta'] ) && isset( $request['meta'] ) ) { $meta_update = $this->meta->update_value( $request['meta'], $id ); if ( is_wp_error( $meta_update ) ) { return $meta_update; } } $fields_update = $this->update_additional_fields_for_object( $comment, $request ); if ( is_wp_error( $fields_update ) ) { return $fields_update; } $request->set_param( 'context', 'edit' ); /** This action is documented in wp-includes/rest-api/endpoints/class-wp-rest-comments-controller.php */ do_action( 'rest_after_insert_comment', $comment, $request, false ); $response = $this->prepare_item_for_response( $comment, $request ); return rest_ensure_response( $response ); } /** * Checks if a given request has access to delete a comment. * * @since 4.7.0 * * @param WP_REST_Request $request Full details about the request. * @return true|WP_Error True if the request has access to delete the item, error object otherwise. */ public function delete_item_permissions_check( $request ) { $comment = $this->get_comment( $request['id'] ); if ( is_wp_error( $comment ) ) { return $comment; } if ( ! $this->check_edit_permission( $comment ) ) { return new WP_Error( 'rest_cannot_delete', __( 'Sorry, you are not allowed to delete this comment.' ), array( 'status' => rest_authorization_required_code() ) ); } return true; } /** * Deletes a comment. * * @since 4.7.0 * * @param WP_REST_Request $request Full details about the request. * @return WP_REST_Response|WP_Error Response object on success, or error object on failure. */ public function delete_item( $request ) { $comment = $this->get_comment( $request['id'] ); if ( is_wp_error( $comment ) ) { return $comment; } $force = isset( $request['force'] ) ? (bool) $request['force'] : false; /** * Filters whether a comment can be trashed via the REST API. * * Return false to disable trash support for the comment. * * @since 4.7.0 * * @param bool $supports_trash Whether the comment supports trashing. * @param WP_Comment $comment The comment object being considered for trashing support. */ $supports_trash = apply_filters( 'rest_comment_trashable', ( EMPTY_TRASH_DAYS > 0 ), $comment ); $request->set_param( 'context', 'edit' ); if ( $force ) { $previous = $this->prepare_item_for_response( $comment, $request ); $result = wp_delete_comment( $comment->comment_ID, true ); $response = new WP_REST_Response(); $response->set_data( array( 'deleted' => true, 'previous' => $previous->get_data(), ) ); } else { // If this type doesn't support trashing, error out. if ( ! $supports_trash ) { return new WP_Error( 'rest_trash_not_supported', /* translators: %s: force=true */ sprintf( __( "The comment does not support trashing. Set '%s' to delete." ), 'force=true' ), array( 'status' => 501 ) ); } if ( 'trash' === $comment->comment_approved ) { return new WP_Error( 'rest_already_trashed', __( 'The comment has already been trashed.' ), array( 'status' => 410 ) ); } $result = wp_trash_comment( $comment->comment_ID ); $comment = get_comment( $comment->comment_ID ); $response = $this->prepare_item_for_response( $comment, $request ); } if ( ! $result ) { return new WP_Error( 'rest_cannot_delete', __( 'The comment cannot be deleted.' ), array( 'status' => 500 ) ); } /** * Fires after a comment is deleted via the REST API. * * @since 4.7.0 * * @param WP_Comment $comment The deleted comment data. * @param WP_REST_Response $response The response returned from the API. * @param WP_REST_Request $request The request sent to the API. */ do_action( 'rest_delete_comment', $comment, $response, $request ); return $response; } /** * Prepares a single comment output for response. * * @since 4.7.0 * @since 5.9.0 Renamed `$comment` to `$item` to match parent class for PHP 8 named parameter support. * * @param WP_Comment $item Comment object. * @param WP_REST_Request $request Request object. * @return WP_REST_Response Response object. */ public function prepare_item_for_response( $item, $request ) { // Restores the more descriptive, specific name for use within this method. $comment = $item; $fields = $this->get_fields_for_response( $request ); $data = array(); if ( in_array( 'id', $fields, true ) ) { $data['id'] = (int) $comment->comment_ID; } if ( in_array( 'post', $fields, true ) ) { $data['post'] = (int) $comment->comment_post_ID; } if ( in_array( 'parent', $fields, true ) ) { $data['parent'] = (int) $comment->comment_parent; } if ( in_array( 'author', $fields, true ) ) { $data['author'] = (int) $comment->user_id; } if ( in_array( 'author_name', $fields, true ) ) { $data['author_name'] = $comment->comment_author; } if ( in_array( 'author_email', $fields, true ) ) { $data['author_email'] = $comment->comment_author_email; } if ( in_array( 'author_url', $fields, true ) ) { $data['author_url'] = $comment->comment_author_url; } if ( in_array( 'author_ip', $fields, true ) ) { $data['author_ip'] = $comment->comment_author_IP; } if ( in_array( 'author_user_agent', $fields, true ) ) { $data['author_user_agent'] = $comment->comment_agent; } if ( in_array( 'date', $fields, true ) ) { $data['date'] = mysql_to_rfc3339( $comment->comment_date ); } if ( in_array( 'date_gmt', $fields, true ) ) { $data['date_gmt'] = mysql_to_rfc3339( $comment->comment_date_gmt ); } if ( in_array( 'content', $fields, true ) ) { $data['content'] = array( /** This filter is documented in wp-includes/comment-template.php */ 'rendered' => apply_filters( 'comment_text', $comment->comment_content, $comment, array() ), 'raw' => $comment->comment_content, ); } if ( in_array( 'link', $fields, true ) ) { $data['link'] = get_comment_link( $comment ); } if ( in_array( 'status', $fields, true ) ) { $data['status'] = $this->prepare_status_response( $comment->comment_approved ); } if ( in_array( 'type', $fields, true ) ) { $data['type'] = get_comment_type( $comment->comment_ID ); } if ( in_array( 'author_avatar_urls', $fields, true ) ) { $data['author_avatar_urls'] = rest_get_avatar_urls( $comment ); } if ( in_array( 'meta', $fields, true ) ) { $data['meta'] = $this->meta->get_value( $comment->comment_ID, $request ); } $context = ! empty( $request['context'] ) ? $request['context'] : 'view'; $data = $this->add_additional_fields_to_object( $data, $request ); $data = $this->filter_response_by_context( $data, $context ); // Wrap the data in a response object. $response = rest_ensure_response( $data ); if ( rest_is_field_included( '_links', $fields ) || rest_is_field_included( '_embedded', $fields ) ) { $response->add_links( $this->prepare_links( $comment ) ); } /** * Filters a comment returned from the REST API. * * Allows modification of the comment right before it is returned. * * @since 4.7.0 * * @param WP_REST_Response $response The response object. * @param WP_Comment $comment The original comment object. * @param WP_REST_Request $request Request used to generate the response. */ return apply_filters( 'rest_prepare_comment', $response, $comment, $request ); } /** * Prepares links for the request. * * @since 4.7.0 * * @param WP_Comment $comment Comment object. * @return array Links for the given comment. */ protected function prepare_links( $comment ) { $links = array( 'self' => array( 'href' => rest_url( sprintf( '%s/%s/%d', $this->namespace, $this->rest_base, $comment->comment_ID ) ), ), 'collection' => array( 'href' => rest_url( sprintf( '%s/%s', $this->namespace, $this->rest_base ) ), ), ); if ( 0 !== (int) $comment->user_id ) { $links['author'] = array( 'href' => rest_url( 'wp/v2/users/' . $comment->user_id ), 'embeddable' => true, ); } if ( 0 !== (int) $comment->comment_post_ID ) { $post = get_post( $comment->comment_post_ID ); $post_route = rest_get_route_for_post( $post ); if ( ! empty( $post->ID ) && $post_route ) { $links['up'] = array( 'href' => rest_url( $post_route ), 'embeddable' => true, 'post_type' => $post->post_type, ); } } if ( 0 !== (int) $comment->comment_parent ) { $links['in-reply-to'] = array( 'href' => rest_url( sprintf( '%s/%s/%d', $this->namespace, $this->rest_base, $comment->comment_parent ) ), 'embeddable' => true, ); } // Only grab one comment to verify the comment has children. $comment_children = $comment->get_children( array( 'count' => true, 'orderby' => 'none', ) ); if ( ! empty( $comment_children ) ) { $args = array( 'parent' => $comment->comment_ID, ); $rest_url = add_query_arg( $args, rest_url( $this->namespace . '/' . $this->rest_base ) ); $links['children'] = array( 'href' => $rest_url, 'embeddable' => true, ); } return $links; } /** * Prepends internal property prefix to query parameters to match our response fields. * * @since 4.7.0 * * @param string $query_param Query parameter. * @return string The normalized query parameter. */ protected function normalize_query_param( $query_param ) { $prefix = 'comment_'; switch ( $query_param ) { case 'id': $normalized = $prefix . 'ID'; break; case 'post': $normalized = $prefix . 'post_ID'; break; case 'parent': $normalized = $prefix . 'parent'; break; case 'include': $normalized = 'comment__in'; break; default: $normalized = $prefix . $query_param; break; } return $normalized; } /** * Checks comment_approved to set comment status for single comment output. * * @since 4.7.0 * * @param string|int $comment_approved comment status. * @return string Comment status. */ protected function prepare_status_response( $comment_approved ) { switch ( $comment_approved ) { case 'hold': case '0': $status = 'hold'; break; case 'approve': case '1': $status = 'approved'; break; case 'spam': case 'trash': default: $status = $comment_approved; break; } return $status; } /** * Prepares a single comment to be inserted into the database. * * @since 4.7.0 * * @param WP_REST_Request $request Request object. * @return array|WP_Error Prepared comment, otherwise WP_Error object. */ protected function prepare_item_for_database( $request ) { $prepared_comment = array(); /* * Allow the comment_content to be set via the 'content' or * the 'content.raw' properties of the Request object. */ if ( isset( $request['content'] ) && is_string( $request['content'] ) ) { $prepared_comment['comment_content'] = trim( $request['content'] ); } elseif ( isset( $request['content']['raw'] ) && is_string( $request['content']['raw'] ) ) { $prepared_comment['comment_content'] = trim( $request['content']['raw'] ); } if ( isset( $request['post'] ) ) { $prepared_comment['comment_post_ID'] = (int) $request['post']; } if ( isset( $request['parent'] ) ) { $prepared_comment['comment_parent'] = $request['parent']; } if ( isset( $request['author'] ) ) { $user = new WP_User( $request['author'] ); if ( $user->exists() ) { $prepared_comment['user_id'] = $user->ID; $prepared_comment['comment_author'] = $user->display_name; $prepared_comment['comment_author_email'] = $user->user_email; $prepared_comment['comment_author_url'] = $user->user_url; } else { return new WP_Error( 'rest_comment_author_invalid', __( 'Invalid comment author ID.' ), array( 'status' => 400 ) ); } } if ( isset( $request['author_name'] ) ) { $prepared_comment['comment_author'] = $request['author_name']; } if ( isset( $request['author_email'] ) ) { $prepared_comment['comment_author_email'] = $request['author_email']; } if ( isset( $request['author_url'] ) ) { $prepared_comment['comment_author_url'] = $request['author_url']; } if ( isset( $request['author_ip'] ) && current_user_can( 'moderate_comments' ) ) { $prepared_comment['comment_author_IP'] = $request['author_ip']; } elseif ( ! empty( $_SERVER['REMOTE_ADDR'] ) && rest_is_ip_address( $_SERVER['REMOTE_ADDR'] ) ) { $prepared_comment['comment_author_IP'] = $_SERVER['REMOTE_ADDR']; } else { $prepared_comment['comment_author_IP'] = '127.0.0.1'; } if ( ! empty( $request['author_user_agent'] ) ) { $prepared_comment['comment_agent'] = $request['author_user_agent']; } elseif ( $request->get_header( 'user_agent' ) ) { $prepared_comment['comment_agent'] = $request->get_header( 'user_agent' ); } if ( ! empty( $request['date'] ) ) { $date_data = rest_get_date_with_gmt( $request['date'] ); if ( ! empty( $date_data ) ) { list( $prepared_comment['comment_date'], $prepared_comment['comment_date_gmt'] ) = $date_data; } } elseif ( ! empty( $request['date_gmt'] ) ) { $date_data = rest_get_date_with_gmt( $request['date_gmt'], true ); if ( ! empty( $date_data ) ) { list( $prepared_comment['comment_date'], $prepared_comment['comment_date_gmt'] ) = $date_data; } } /** * Filters a comment added via the REST API after it is prepared for insertion into the database. * * Allows modification of the comment right after it is prepared for the database. * * @since 4.7.0 * * @param array $prepared_comment The prepared comment data for `wp_insert_comment`. * @param WP_REST_Request $request The current request. */ return apply_filters( 'rest_preprocess_comment', $prepared_comment, $request ); } /** * Retrieves the comment's schema, conforming to JSON Schema. * * @since 4.7.0 * * @return array */ public function get_item_schema() { if ( $this->schema ) { return $this->add_additional_fields_schema( $this->schema ); } $schema = array( '$schema' => 'http://json-schema.org/draft-04/schema#', 'title' => 'comment', 'type' => 'object', 'properties' => array( 'id' => array( 'description' => __( 'Unique identifier for the comment.' ), 'type' => 'integer', 'context' => array( 'view', 'edit', 'embed' ), 'readonly' => true, ), 'author' => array( 'description' => __( 'The ID of the user object, if author was a user.' ), 'type' => 'integer', 'context' => array( 'view', 'edit', 'embed' ), ), 'author_email' => array( 'description' => __( 'Email address for the comment author.' ), 'type' => 'string', 'format' => 'email', 'context' => array( 'edit' ), 'arg_options' => array( 'sanitize_callback' => array( $this, 'check_comment_author_email' ), 'validate_callback' => null, // Skip built-in validation of 'email'. ), ), 'author_ip' => array( 'description' => __( 'IP address for the comment author.' ), 'type' => 'string', 'format' => 'ip', 'context' => array( 'edit' ), ), 'author_name' => array( 'description' => __( 'Display name for the comment author.' ), 'type' => 'string', 'context' => array( 'view', 'edit', 'embed' ), 'arg_options' => array( 'sanitize_callback' => 'sanitize_text_field', ), ), 'author_url' => array( 'description' => __( 'URL for the comment author.' ), 'type' => 'string', 'format' => 'uri', 'context' => array( 'view', 'edit', 'embed' ), ), 'author_user_agent' => array( 'description' => __( 'User agent for the comment author.' ), 'type' => 'string', 'context' => array( 'edit' ), 'arg_options' => array( 'sanitize_callback' => 'sanitize_text_field', ), ), 'content' => array( 'description' => __( 'The content for the comment.' ), 'type' => 'object', 'context' => array( 'view', 'edit', 'embed' ), 'arg_options' => array( 'sanitize_callback' => null, // Note: sanitization implemented in self::prepare_item_for_database(). 'validate_callback' => null, // Note: validation implemented in self::prepare_item_for_database(). ), 'properties' => array( 'raw' => array( 'description' => __( 'Content for the comment, as it exists in the database.' ), 'type' => 'string', 'context' => array( 'edit' ), ), 'rendered' => array( 'description' => __( 'HTML content for the comment, transformed for display.' ), 'type' => 'string', 'context' => array( 'view', 'edit', 'embed' ), 'readonly' => true, ), ), ), 'date' => array( 'description' => __( "The date the comment was published, in the site's timezone." ), 'type' => 'string', 'format' => 'date-time', 'context' => array( 'view', 'edit', 'embed' ), ), 'date_gmt' => array( 'description' => __( 'The date the comment was published, as GMT.' ), 'type' => 'string', 'format' => 'date-time', 'context' => array( 'view', 'edit' ), ), 'link' => array( 'description' => __( 'URL to the comment.' ), 'type' => 'string', 'format' => 'uri', 'context' => array( 'view', 'edit', 'embed' ), 'readonly' => true, ), 'parent' => array( 'description' => __( 'The ID for the parent of the comment.' ), 'type' => 'integer', 'context' => array( 'view', 'edit', 'embed' ), 'default' => 0, ), 'post' => array( 'description' => __( 'The ID of the associated post object.' ), 'type' => 'integer', 'context' => array( 'view', 'edit' ), 'default' => 0, ), 'status' => array( 'description' => __( 'State of the comment.' ), 'type' => 'string', 'context' => array( 'view', 'edit' ), 'arg_options' => array( 'sanitize_callback' => 'sanitize_key', ), ), 'type' => array( 'description' => __( 'Type of the comment.' ), 'type' => 'string', 'context' => array( 'view', 'edit', 'embed' ), 'readonly' => true, ), ), ); if ( get_option( 'show_avatars' ) ) { $avatar_properties = array(); $avatar_sizes = rest_get_avatar_sizes(); foreach ( $avatar_sizes as $size ) { $avatar_properties[ $size ] = array( /* translators: %d: Avatar image size in pixels. */ 'description' => sprintf( __( 'Avatar URL with image size of %d pixels.' ), $size ), 'type' => 'string', 'format' => 'uri', 'context' => array( 'embed', 'view', 'edit' ), ); } $schema['properties']['author_avatar_urls'] = array( 'description' => __( 'Avatar URLs for the comment author.' ), 'type' => 'object', 'context' => array( 'view', 'edit', 'embed' ), 'readonly' => true, 'properties' => $avatar_properties, ); } $schema['properties']['meta'] = $this->meta->get_field_schema(); $this->schema = $schema; return $this->add_additional_fields_schema( $this->schema ); } /** * Retrieves the query params for collections. * * @since 4.7.0 * * @return array Comments collection parameters. */ public function get_collection_params() { $query_params = parent::get_collection_params(); $query_params['context']['default'] = 'view'; $query_params['after'] = array( 'description' => __( 'Limit response to comments published after a given ISO8601 compliant date.' ), 'type' => 'string', 'format' => 'date-time', ); $query_params['author'] = array( 'description' => __( 'Limit result set to comments assigned to specific user IDs. Requires authorization.' ), 'type' => 'array', 'items' => array( 'type' => 'integer', ), ); $query_params['author_exclude'] = array( 'description' => __( 'Ensure result set excludes comments assigned to specific user IDs. Requires authorization.' ), 'type' => 'array', 'items' => array( 'type' => 'integer', ), ); $query_params['author_email'] = array( 'default' => null, 'description' => __( 'Limit result set to that from a specific author email. Requires authorization.' ), 'format' => 'email', 'type' => 'string', ); $query_params['before'] = array( 'description' => __( 'Limit response to comments published before a given ISO8601 compliant date.' ), 'type' => 'string', 'format' => 'date-time', ); $query_params['exclude'] = array( 'description' => __( 'Ensure result set excludes specific IDs.' ), 'type' => 'array', 'items' => array( 'type' => 'integer', ), 'default' => array(), ); $query_params['include'] = array( 'description' => __( 'Limit result set to specific IDs.' ), 'type' => 'array', 'items' => array( 'type' => 'integer', ), 'default' => array(), ); $query_params['offset'] = array( 'description' => __( 'Offset the result set by a specific number of items.' ), 'type' => 'integer', ); $query_params['order'] = array( 'description' => __( 'Order sort attribute ascending or descending.' ), 'type' => 'string', 'default' => 'desc', 'enum' => array( 'asc', 'desc', ), ); $query_params['orderby'] = array( 'description' => __( 'Sort collection by comment attribute.' ), 'type' => 'string', 'default' => 'date_gmt', 'enum' => array( 'date', 'date_gmt', 'id', 'include', 'post', 'parent', 'type', ), ); $query_params['parent'] = array( 'default' => array(), 'description' => __( 'Limit result set to comments of specific parent IDs.' ), 'type' => 'array', 'items' => array( 'type' => 'integer', ), ); $query_params['parent_exclude'] = array( 'default' => array(), 'description' => __( 'Ensure result set excludes specific parent IDs.' ), 'type' => 'array', 'items' => array( 'type' => 'integer', ), ); $query_params['post'] = array( 'default' => array(), 'description' => __( 'Limit result set to comments assigned to specific post IDs.' ), 'type' => 'array', 'items' => array( 'type' => 'integer', ), ); $query_params['status'] = array( 'default' => 'approve', 'description' => __( 'Limit result set to comments assigned a specific status. Requires authorization.' ), 'sanitize_callback' => 'sanitize_key', 'type' => 'string', 'validate_callback' => 'rest_validate_request_arg', ); $query_params['type'] = array( 'default' => 'comment', 'description' => __( 'Limit result set to comments assigned a specific type. Requires authorization.' ), 'sanitize_callback' => 'sanitize_key', 'type' => 'string', 'validate_callback' => 'rest_validate_request_arg', ); $query_params['password'] = array( 'description' => __( 'The password for the post if it is password protected.' ), 'type' => 'string', ); /** * Filters REST API collection parameters for the comments controller. * * This filter registers the collection parameter, but does not map the * collection parameter to an internal WP_Comment_Query parameter. Use the * `rest_comment_query` filter to set WP_Comment_Query parameters. * * @since 4.7.0 * * @param array $query_params JSON Schema-formatted collection parameters. */ return apply_filters( 'rest_comment_collection_params', $query_params ); } /** * Sets the comment_status of a given comment object when creating or updating a comment. * * @since 4.7.0 * * @param string|int $new_status New comment status. * @param int $comment_id Comment ID. * @return bool Whether the status was changed. */ protected function handle_status_param( $new_status, $comment_id ) { $old_status = wp_get_comment_status( $comment_id ); if ( $new_status === $old_status ) { return false; } switch ( $new_status ) { case 'approved': case 'approve': case '1': $changed = wp_set_comment_status( $comment_id, 'approve' ); break; case 'hold': case '0': $changed = wp_set_comment_status( $comment_id, 'hold' ); break; case 'spam': $changed = wp_spam_comment( $comment_id ); break; case 'unspam': $changed = wp_unspam_comment( $comment_id ); break; case 'trash': $changed = wp_trash_comment( $comment_id ); break; case 'untrash': $changed = wp_untrash_comment( $comment_id ); break; default: $changed = false; break; } return $changed; } /** * Checks if the post can be read. * * Correctly handles posts with the inherit status. * * @since 4.7.0 * * @param WP_Post $post Post object. * @param WP_REST_Request $request Request data to check. * @return bool Whether post can be read. */ protected function check_read_post_permission( $post, $request ) { $post_type = get_post_type_object( $post->post_type ); // Return false if custom post type doesn't exist if ( ! $post_type ) { return false; } $posts_controller = $post_type->get_rest_controller(); /* * Ensure the posts controller is specifically a WP_REST_Posts_Controller instance * before using methods specific to that controller. */ if ( ! $posts_controller instanceof WP_REST_Posts_Controller ) { $posts_controller = new WP_REST_Posts_Controller( $post->post_type ); } $has_password_filter = false; // Only check password if a specific post was queried for or a single comment $requested_post = ! empty( $request['post'] ) && ( ! is_array( $request['post'] ) || 1 === count( $request['post'] ) ); $requested_comment = ! empty( $request['id'] ); if ( ( $requested_post || $requested_comment ) && $posts_controller->can_access_password_content( $post, $request ) ) { add_filter( 'post_password_required', '__return_false' ); $has_password_filter = true; } if ( post_password_required( $post ) ) { $result = current_user_can( 'edit_post', $post->ID ); } else { $result = $posts_controller->check_read_permission( $post ); } if ( $has_password_filter ) { remove_filter( 'post_password_required', '__return_false' ); } return $result; } /** * Checks if the comment can be read. * * @since 4.7.0 * * @param WP_Comment $comment Comment object. * @param WP_REST_Request $request Request data to check. * @return bool Whether the comment can be read. */ protected function check_read_permission( $comment, $request ) { if ( ! empty( $comment->comment_post_ID ) ) { $post = get_post( $comment->comment_post_ID ); if ( $post ) { if ( $this->check_read_post_permission( $post, $request ) && 1 === (int) $comment->comment_approved ) { return true; } } } if ( 0 === get_current_user_id() ) { return false; } if ( empty( $comment->comment_post_ID ) && ! current_user_can( 'moderate_comments' ) ) { return false; } if ( ! empty( $comment->user_id ) && get_current_user_id() === (int) $comment->user_id ) { return true; } return current_user_can( 'edit_comment', $comment->comment_ID ); } /** * Checks if a comment can be edited or deleted. * * @since 4.7.0 * * @param WP_Comment $comment Comment object. * @return bool Whether the comment can be edited or deleted. */ protected function check_edit_permission( $comment ) { if ( 0 === (int) get_current_user_id() ) { return false; } if ( current_user_can( 'moderate_comments' ) ) { return true; } return current_user_can( 'edit_comment', $comment->comment_ID ); } /** * Checks a comment author email for validity. * * Accepts either a valid email address or empty string as a valid comment * author email address. Setting the comment author email to an empty * string is allowed when a comment is being updated. * * @since 4.7.0 * * @param string $value Author email value submitted. * @param WP_REST_Request $request Full details about the request. * @param string $param The parameter name. * @return string|WP_Error The sanitized email address, if valid, * otherwise an error. */ public function check_comment_author_email( $value, $request, $param ) { $email = (string) $value; if ( empty( $email ) ) { return $email; } $check_email = rest_validate_request_arg( $email, $request, $param ); if ( is_wp_error( $check_email ) ) { return $check_email; } return $email; } /** * If empty comments are not allowed, checks if the provided comment content is not empty. * * @since 5.6.0 * * @param array $prepared_comment The prepared comment data. * @return bool True if the content is allowed, false otherwise. */ protected function check_is_comment_content_allowed( $prepared_comment ) { $check = wp_parse_args( $prepared_comment, array( 'comment_post_ID' => 0, 'comment_author' => null, 'comment_author_email' => null, 'comment_author_url' => null, 'comment_parent' => 0, 'user_id' => 0, ) ); /** This filter is documented in wp-includes/comment.php */ $allow_empty = apply_filters( 'allow_empty_comment', false, $check ); if ( $allow_empty ) { return true; } /* * Do not allow a comment to be created with missing or empty * comment_content. See wp_handle_comment_submission(). */ return '' !== $check['comment_content']; } } Bewertung_relevanter_Anbieter_mit_vipluck_erfahrung_und_hilfreichen_Tipps_für_N - Eluxhire

Eluxhire

Bewertung_relevanter_Anbieter_mit_vipluck_erfahrung_und_hilfreichen_Tipps_für_N

Bewertung relevanter Anbieter mit vipluck erfahrung und hilfreichen Tipps für Nutzer

Die Suche nach effizienten Methoden zur Verwaltung von Online-Bewertungen ist für viele Unternehmen heutzutage von entscheidender Bedeutung. Positive Bewertungen können das Image eines Unternehmens erheblich verbessern und zu mehr Kunden führen, während negative Bewertungen das Gegenteil bewirken können. In diesem Zusammenhang gewinnt die Beobachtung und Analyse von Bewertungsportalen wie Trustpilot und Google Reviews immer mehr an Bedeutung. Viele Nutzer suchen nach Möglichkeiten, diesen Prozess zu automatisieren und zu vereinfachen. Eine Lösung, die in diesem Bereich an Popularität gewinnt, ist die Nutzung von Software wie Vipluck. Die vipluck erfahrung zeigt, dass diese Tools Unternehmen dabei unterstützen können, ihre Online-Reputation besser zu verstehen und zu verwalten.

Die Herausforderungen bei der Verwaltung von Online-Bewertungen sind vielfältig. Unternehmen müssen nicht nur Bewertungen auf verschiedenen Plattformen überwachen, sondern auch zeitnah auf Kommentare und Kritik reagieren. Dies erfordert einen erheblichen zeitlichen und personellen Aufwand. Darüber hinaus ist es wichtig, die Daten aus den Bewertungen zu analysieren, um Verbesserungspotenziale im eigenen Unternehmen zu identifizieren. Vipluck verspricht, all diese Aufgaben zu erleichtern und Unternehmen einen umfassenden Überblick über ihre Online-Reputation zu verschaffen. Die Bewertung dieser Tools, und die Erfahrungen der Nutzer, sind daher von großem Interesse.

Die Funktionen von Vipluck im Überblick

Vipluck bietet eine breite Palette an Funktionen, die Unternehmen bei der Verwaltung ihrer Online-Reputation unterstützen. Dazu gehören beispielsweise die Überwachung von Bewertungen auf verschiedenen Plattformen wie Trustpilot, Google Reviews, Facebook und anderen. Das Tool sammelt automatisch neue Bewertungen und benachrichtigt Unternehmen, damit sie schnell darauf reagieren können. Ein weiterer wichtiger Aspekt ist die Analyse der Bewertungen. Vipluck identifiziert automatisch positive und negative Rückmeldungen und stellt diese in übersichtlichen Diagrammen und Berichten dar. Diese Informationen können Unternehmen nutzen, um ihre Produkte und Dienstleistungen zu verbessern und die Kundenzufriedenheit zu steigern. Darüber hinaus bietet Vipluck die Möglichkeit, automatische Antworten auf Bewertungen zu hinterlegen, was den Zeitaufwand für die Bearbeitung von Bewertungen erheblich reduzieren kann.

Die Integration mit anderen Systemen

Ein wesentlicher Vorteil von Vipluck ist die Möglichkeit, das Tool mit anderen Systemen zu integrieren, beispielsweise mit CRM-Systemen oder Helpdesk-Software. Dadurch können Unternehmen ihre Prozesse weiter automatisieren und ihre Daten zentral verwalten. Beispielsweise können Bewertungen, die über Vipluck eingehen, automatisch in das CRM-System übertragen werden, sodass die zuständigen Mitarbeiter direkt informiert werden und schnell reagieren können. Diese Integrationen sparen Zeit und Ressourcen und ermöglichen es Unternehmen, sich auf das Wesentliche zu konzentrieren: die Verbesserung ihrer Produkte und Dienstleistungen und die Betreuung ihrer Kunden.

Funktion Beschreibung
Bewertungsüberwachung Automatische Sammlung von Bewertungen von verschiedenen Plattformen.
Sentiment-Analyse Identifizierung positiver und negativer Rückmeldungen.
Automatische Antworten Vorgefertigte Antworten auf Bewertungen.
Integrationen Anbindung an CRM- und Helpdesk-Systeme.

Die übersichtliche Darstellung der Funktionen und die Möglichkeit der Automatisierung machen Vipluck zu einem wertvollen Werkzeug für Unternehmen jeder Größe. Die detaillierte Analyse der gesammelten Daten ermöglicht es Unternehmen, fundierte Entscheidungen zu treffen und ihre Online-Reputation nachhaltig zu verbessern.

Vor- und Nachteile von Vipluck aus Nutzersicht

Die Erfahrungen der Nutzer mit Vipluck sind gemischt. Viele Nutzer loben die einfache Bedienbarkeit und die umfangreichen Funktionen des Tools. Die automatische Überwachung von Bewertungen wird als besonders hilfreich empfunden, da sie Unternehmen dabei unterstützt, keine negativen Bewertungen zu verpassen und schnell darauf reagieren zu können. Auch die Analysefunktionen werden positiv bewertet, da sie Unternehmen wertvolle Einblicke in die Meinung ihrer Kunden geben. Allerdings gibt es auch Kritikpunkte. Einige Nutzer bemängeln den Preis des Tools, der für kleine Unternehmen möglicherweise zu hoch ist. Andere Nutzer berichten von Problemen bei der Integration mit bestimmten Systemen oder von Schwierigkeiten beim Verständnis der Analyseberichte.

Die Kundenbetreuung von Vipluck

Ein wichtiger Aspekt bei der Wahl eines Softwaretools ist die Qualität der Kundenbetreuung. In Bezug auf die Kundenbetreuung schneidet Vipluck ebenfalls unterschiedlich ab. Einige Nutzer berichten von einer schnellen und kompetenten Unterstützung bei Problemen, während andere Nutzer sich über lange Antwortzeiten und unzureichende Hilfestellung beschweren. Es scheint, dass die Qualität der Kundenbetreuung stark von der jeweiligen Situation und dem zuständigen Mitarbeiter abhängt. Insgesamt lässt sich festhalten, dass Vipluck ein vielversprechendes Tool für die Verwaltung von Online-Bewertungen ist, das jedoch nicht ohne Schwächen ist.

  • Einfache Bedienbarkeit
  • Umfangreiche Funktionen
  • Automatische Überwachung von Bewertungen
  • Detaillierte Analyseberichte
  • Mögliche Schwierigkeiten bei Integrationen
  • Preis möglicherweise zu hoch für kleine Unternehmen
  • Uneinheitliche Qualität der Kundenbetreuung

Trotz der genannten Nachteile überwiegen für viele Nutzer die Vorteile von Vipluck. Die Zeitersparnis und die verbesserten Möglichkeiten zur Verwaltung der Online-Reputation rechtfertigen für sie den Preis und die eventuellen Schwierigkeiten.

Alternativen zu Vipluck im Vergleich

Neben Vipluck gibt es eine Reihe von alternativen Tools zur Verwaltung von Online-Bewertungen. Zu den bekanntesten gehören beispielsweise Brand24, Mention und Talkwalker. Diese Tools bieten ähnliche Funktionen wie Vipluck, unterscheiden sich jedoch in ihren Schwerpunkten und Preisen. Brand24 konzentriert sich beispielsweise stark auf die Überwachung von Social Media, während Mention sich auf die Verfolgung von Markennamen im Internet spezialisiert hat. Talkwalker bietet eine umfassende Analyse von Online-Daten, ist aber auch entsprechend teuer. Bei der Wahl des richtigen Tools sollten Unternehmen ihre individuellen Bedürfnisse und Anforderungen berücksichtigen und die verschiedenen Optionen sorgfältig miteinander vergleichen. Es ist ratsam, kostenlose Testversionen der verschiedenen Tools auszuprobieren, um sich ein eigenes Bild von ihren Funktionen und ihrer Bedienbarkeit zu machen.

Die Bedeutung von Preis-Leistungs-Verhältnis

Das Preis-Leistungs-Verhältnis ist ein entscheidender Faktor bei der Wahl eines Softwaretools. Nicht immer ist das teuerste Tool auch das beste. Unternehmen sollten darauf achten, dass die Funktionen des Tools ihren Bedürfnissen entsprechen und dass der Preis im Verhältnis zum Nutzen angemessen ist. Es ist auch wichtig, die langfristigen Kosten zu berücksichtigen, beispielsweise die Kosten für Lizenzen, Updates und Support. Eine sorgfältige Kosten-Nutzen-Analyse kann Unternehmen dabei helfen, die richtige Entscheidung zu treffen und langfristig von ihrem Softwaretool zu profitieren.

  1. Definieren Sie Ihre Bedürfnisse und Anforderungen.
  2. Vergleichen Sie die Funktionen und Preise verschiedener Tools.
  3. Nutzen Sie kostenlose Testversionen.
  4. Berücksichtigen Sie das Preis-Leistungs-Verhältnis.
  5. Achten Sie auf die langfristigen Kosten.

Die Auswahl des richtigen Tools zur Verwaltung von Online-Bewertungen ist eine wichtige Entscheidung, die sorgfältig getroffen werden sollte. Eine gründliche Recherche und ein Vergleich verschiedener Optionen können Unternehmen dabei helfen, die beste Lösung für ihre individuellen Bedürfnisse zu finden.

Die Zukunft der Online-Reputationsverwaltung

Die Bedeutung der Online-Reputationsverwaltung wird in Zukunft weiter zunehmen. Immer mehr Kunden informieren sich online über Unternehmen und deren Produkte und Dienstleistungen, bevor sie eine Kaufentscheidung treffen. Positive Bewertungen können das Vertrauen der Kunden gewinnen und zu mehr Umsatz führen, während negative Bewertungen das Gegenteil bewirken können. Daher ist es für Unternehmen unerlässlich, ihre Online-Reputation aktiv zu verwalten und auf Kommentare und Kritik zeitnah zu reagieren. Technologische Entwicklungen wie künstliche Intelligenz und maschinelles Lernen werden die Online-Reputationsverwaltung in Zukunft weiter vereinfachen und automatisieren. So werden beispielsweise Tools in der Lage sein, Bewertungen automatisch zu analysieren, Stimmungen zu erkennen und personalisierte Antworten zu generieren.

Unternehmen müssen sich auf diese Entwicklungen einstellen und ihre Strategien zur Online-Reputationsverwaltung kontinuierlich anpassen. Es ist wichtig, nicht nur auf Bewertungen zu reagieren, sondern auch aktiv um Bewertungen zu bitten und positive Erfahrungen hervorzuheben. Eine transparente und offene Kommunikation mit Kunden ist dabei entscheidend, um Vertrauen aufzubauen und eine positive Online-Reputation zu pflegen. Die Investition in professionelle Tools und Dienstleistungen zur Online-Reputationsverwaltung kann sich langfristig auszahlen, indem sie das Image des Unternehmens verbessert, die Kundenzufriedenheit steigert und zu mehr Umsatz führt.